Support
Answers to common questions about your workspace and subscription.
Need help? Email support@mycerebro.app. Include your Cerebro and iOS versions and the steps that led to the issue. Please avoid sending private notes or documents unless they are needed to diagnose it.
Where do I find my content?
Use Library to browse saved pages and collections. Nodes shows relationships within the same workspace. Search helps you find content by title, text and other indexed details.
How do I restore a purchase?
Open the subscription screen in Cerebro and choose Restore Purchases. Use the same Apple Account that made the purchase. If you still cannot restore it, check your subscription under iPhone Settings → your name → Subscriptions.
How do I manage or cancel a subscription?
Open iPhone Settings → your name → Subscriptions, then choose Cerebro. Apple shows the billing terms and available options for your account.
How does the free trial work?
If your Apple Account is eligible for an introductory offer, Apple shows the trial length, renewal price and date before you confirm a subscription. Eligibility and billing are determined by Apple.
What if iCloud is unavailable?
Cerebro can continue working with local data. When iCloud becomes available, syncing can resume. Check your iCloud sign-in and the iCloud status in Cerebro Settings if updates do not appear on another device.
How can I report a problem?
Include your iOS version, Cerebro version and the steps that led to the issue. Please avoid sending private notes or documents unless they are needed to diagnose it.